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Employee Spotlight: Aaron, Technical Customer Success

Introduce yourself!

Hey! I’m Aaron. I’m the Technical Customer Support. I first started working at Domo in February 2019, as one of our Customer Success Managers within the Customer Success team. Since then, I have been given so many opportunities within Domo throughout my time here. I’ve been promoted to Senior Customer Success and then took a different route and am now the Technical Customer Support, liaising with both our Customer Success team and Product team.

What do you enjoy most about your role?

What I love about this new role is using my vast knowledge of Signable to be able to help the Customer Success team with any queries or issues they may have from our customers. My favourite part is being able to replicate issues and also help the Product team with doing some quality assurance on new features before they get released.

How is Domo different from other companies you’ve worked for?

Domo is a completely different company from any of those I’ve worked for in the past. They trust you in handling your own workload in the way you feel most comfortable.They give you endless opportunities to grow and branch out and they actually provide you with the tools to do so.They want to support your development and that amount of support I’ve never found anywhere else. Everyone genuinely cares about you as a person, not just as an employee.

What opportunities has Domo given you?

I’ve been blessed with having countless opportunities thrown my way since working here, that I’ve taken full advantage of, but the best one would have to be being fortunate enough to be chosen for our own DICE team.The DICE team was set up as a space to discuss Domo’s Diversity, Inclusion, Cohesion & Equality, and strategize ways on how to educate and inform others, as well as ourselves, in the hopes of a more equal society.

What have you learned at Domo?

Whilst working at Domo, I’ve learned a lot about my role itself, but more so about the culture within the workplace.You’re trusted and treated like an adult here and until you work for a company like Domo, that’s something you realize you’ve never experienced before.

 If you could give one piece of advice to a new starter, what would it be?

If I could give one piece of advice to a new starter, it would be to never be afraid to speak up if something is too much or too difficult. You will be overwhelmed by the amount of support that will come your way by your team. Everybody just wants you to strive and be the best version of yourself and confidence in asking for help is key to that.