The Customer team

Consistently creating success

Fancy a career in Customer? Great! Find out more about us below.

The Customer Team are the people on the ground, helping our users get the best possible experience. With three dedicated teams, our people-first mentality means that supporting our customers as they grow and scale is our number one priority. Our Sales Team drives performance by enabling the greatest possible level of engagement with the brand, creating compelling customer experiences and ease of collaboration across the customer engagement lifecycle.

Our Success Team is in charge of the strategy, operations, programs and systems that help our customers grow. We take care of post and pre-sales activities including on-boarding, adoption, retention and growth whilst maintaining an exceptional user experience throughout. Our Support Team is responsible for ensuring our customers remain happy: they’re the people at the end of the phone, ready to answer any questions or issues our customers may be experiencing, going above and beyond to ensure things run smoothly.

Kara
Kara

Head of customer

Customer insight

CustomerSupport
Meet the team, Ellie, blog image

Employee Spotlight: Ellie, Manager of Customer Success

Introduce yourself! My name is Ellie and I am the Manager of the Customer Success and Support team. I started as a Customer Success Champion, managing support queries and …

Read more
CustomerSupport
Meet the team, Aaron, blog image

Employee Spotlight: Aaron, Technical Customer Success

Introduce yourself! Hey! I’m Aaron. I’m the Technical Customer Support. I first started working at Domo in February 2019, as one of our Customer Success Managers withi…

Read more

Who’s working in the Customer Team?

It’s always nice to put a friendly face to a name, here are some of our friendly faces…

Kara
Kara

Head of customer

Ellie
Ellie

Manager of customer success

Joe
Joe

Sales manager

Larry
Larry

Customer Support Team Lead

Terrie
Terrie

Customer success team Lead

Aaron
Aaron

Technical customer success

Dan

Sales development representative

Emily
Emily

Customer support representative

Étáin

Customer support representative

George
George

Customer success – New business

Guled
Guled

Customer support representative

Ollie
Ollie

Customer success manager

“There has always been a strong focus on company culture at DOMO, more than I’ve seen at other companies.”
Tom
Lead full-stack engineer

Creating a truly great place to work

We are DOMO and we’re built on passionate, enthusiastic people, dedicated to making the traditionally difficult, simple. We’re proud of our Domosapiens, and we’re always on the lookout for people who fit our culture. We encourage people to be themselves no matter their skills or background, so if DOMO feels like a place you’d like to be a part of, keep reading.

Great people, great benefits

What can you expect when you work at DOMO?

Well-being


  • Unlimited holidays
  • Monthly £50 learning and well-being budget
  • Regular company get-togethers
  • Mental health first aiders
  • Paid sick leave, both physical and mental (including menstrual & menopause)
  • Paid face-to-face counselling for up to 8 sessions

Development


  • Learning budget for things like books, training courses and conferences
  • Weekly 1:1’s and coaching with your manager
  • Regular sharing sessions and reflections both team and company wide
  • A library of books ranging from wellbeing to industry specific for you to borrow

Office


  • Multi-purpose office space with open desk areas, quiet working booths and collaboration spaces
  • Private rooms available for religious observance, meditation and reflection
  • Help yourself to fruit, snacks and propper coffee
  • Company swag-bag
  • Dog friendly office
  • Bike parking in the office
  • Casual dress – wear whatever you feel comfortable in and represents you
  • On-site showers

Financial


  • Health support plan
  • Income Protection and Life Assurance
  • Pension plan
  • Discount scheme
  • Free financial coaching with a dedicated advisor

Our Policies


  • Hybrid working policy
  • Refer a friend policy
  • Enhanced pay parent policies
  • Volunteering and community policy

Current Customer team vacancies

Nothing here that catches your eye?

That’s ok. We’re always on the look out for talented people, so if you’re interested in us, we’d love to know a little more about you. Just send us your latest CV and a few lines about yourself.